Negative Reviews = Great News!
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Over the past few weeks, Google Alerts brought word of a number of new reviews of my books. At least half were wonderfully positive (thank you!), but some of them were … less flattering.
This is a good thing.
Don’t get me wrong — I’d much rather see more reviews describing the books as the best books ever. I’d be lying if I said the negative reviews didn’t sting. However, there’s no such thing as a book that appeals to everyone. If you expect absolutely everyone to love your writing, you’re gonna be mighty disappointed.
“Wait a minute,” you protest. “That’s probably true, but just because you know it’s pretty much inevitable that someone’s going to trash your book doesn’t mean it’s a good thing.”
Excellent point, imaginary reader. Let me explain where I’m coming from by describing a random author who recently spammed a discussion group I was reading. He was advertising his book, and included the line “Only 5-star reviews on Amazon!” as a selling point.
I had a pretty good idea what to expect, but I clicked over to the book’s listing anyway. Call it morbid curiosity. His claim was absolutely correct. He had a handful of 5-star reviews, all praising this book to the Heavens.
The thing is, almost any book is going to get a few good reviews. At the very first signing for my very first book, my friends and family were there to support me. They bought copies, and some of them (not all, sadly) even read the book. Those that hated it, well, I’m someone they know — they’re unlikely to trash me online. Meaning the only reviews from that group are probably going to be positive.
Call them first circle readers. It’s great to get those positive reviews, but I don’t give them much weight.
These days, I also have what I’ll call second circle readers — people who’ve read my stuff and are loyal to me as an author. They already know they like my style, and are therefore fairly likely to enjoy my new books and post positive reviews.
Then there’s the outer circle. Readers who don’t know my fiction. Sadly, this is the biggest circle for most of us. Here’s where things get risky. Some of them will love it, and some won’t. Statistically speaking, this is where most of the negative reviews are usually going to come from.
The fact that more reviews are cropping up for my books, and that these reviews are a mix of both positive and negative, suggests to me that I’m reaching that outer circle. New readers are picking up my stuff and giving it a try, and that is a very good thing.
(That said, if those of you who like my books want to run out and post 5-star reviews all over the web, I certainly won’t object!)
Carolyn Crane
April 9, 2010 @ 9:35 am
Wow, THANKS. This is such a helpful article! I love how you break it into circles. As a debut author, esp, this gives me a constructive framework to put the negative reviews into.
Jim C. Hines
April 9, 2010 @ 9:39 am
You’re very welcome! It’s something I have to keep reminding myself when I get a bad review. The only books that don’t get bad reviews from time to time are the books that aren’t really selling.
Lynn Flewelling
April 9, 2010 @ 9:42 am
If you’re interested, we had a spirited discussion of Amazon reviewing over on my LJ. The upshot is that I have had books on Amazon for 15 years, and in that time, watching my books and those of my friends, I think what I’ve seen is less reviews in many cases for new books, and more negative/nasty/arrogant ones that there used to be. Not that there haven’t always been the occassional asshat with an attitude and a keyboard, but the tenor of the negative reviews seem to turn nasty easier. The ones I really love are they “I didn’t read this book, but . . .” and the “I read two chapters and threw it across the room so I’m going to comment on the whole thing.” A mutual friend of ours recently got ripped because of the price of her book.
What also came out of the discussion was a lot of intelligent people saying how they read those reviews, and how they write them. It was good to see them from the other side of the mirror. Many of them said that they don’t trust a 5 star review, or a 1 star, and concentrate on the 2-4, finding them more objective.
I try not to read reviews. I do, of course, and the good ones make me feel good for a few minutes and the bad ones make me feel bad for varying lengths of time depending on my base mood.
Sewicked
April 9, 2010 @ 9:44 am
As Churchill said, “You have enemies? Good. That means you’ve stood up for something, sometime in your life.” That goes for books, too.
Jim C. Hines
April 9, 2010 @ 9:49 am
Grumble. I saw that post, but LJ is being wonky and I can’t go back to review the comments and discussion.
It definitely pisses me off when people give a book a nasty review because they’re upset about the price, or about the publisher, or whatever. The whole 1-star campaign against e-books people felt were too expensive is ridiculous. (Not that Amazon has done much to stop this, as far as I can tell … no surprise there, since it’s supporting Amazon’s attempts to control everything.)
It’s interesting that you’re seeing fewer reviews for new books. I’d have expected the opposite, given that more and more people have gotten online over the years.
William Cliffe
April 9, 2010 @ 10:03 am
Since LJ is being a latency hole in the internet today, I’ll comment here.
I recently had a discussion with an imaginary friend about this very same thing. In this hypothetical discussion we theorized that if one of us–more likely the one made of wishes and fairy spit–were to publish a novel, we’d know we’ve mad the vehemently negative reviews we know we’ve made it. Quite honestly, I am not bound to write a review
William Cliffe
April 9, 2010 @ 10:04 am
Please note, wireless keyboard are not all they are cracked up to be. Apparently they just publish posts when they want to.
Anyway, the gist of my comment was: I agree!
Jim C. Hines
April 9, 2010 @ 10:06 am
Thanks, William. Yep, LJ is being cranky this morning. Very annoying.
In a way, it was a rite of passage to get my first one-star review. Next up, I’m hoping someone will get offended and try to ban one of my books somewhere 🙂
William Cliffe
April 9, 2010 @ 10:10 am
Sadly, I haven’t read any of your books yet. However, I’ve read some of your short stories.
I have banned them in my country of Willcanfallofacliffenstein, if that makes you feel better!
Actually, I did read and review your “Gift of the Kites”.
Jim C. Hines
April 9, 2010 @ 10:13 am
S’okay. Nobody’s required to read the books.
I remember seeing that review — the 140 in 140, right? Thanks for that. Very glad you enjoyed the story!
Thanks for the banning as well. Now to leverage this into a massive, reactionary publicity push…
William Cliffe
April 9, 2010 @ 10:23 am
Oh, I do intend to read your books. I have to write a review-a-day and you’re on my list. I just hadn’t heard about you until a couple of weeks ago. You can “thank” Charlie Stross for that one. 😉
Lynn Flewelling
April 9, 2010 @ 10:55 am
Heck, I had a foreign publisher refuse my first series because of content they disapproved of, and another discontinue it because of that. Does that count as banned? 😀
Chris
April 9, 2010 @ 4:38 pm
As always, I have to say it is an experience (a good one, I’ll add) to read what you post. I find myself always learning new insights. To this aspiring author, it’s just a wonderful experience to be able to be feel that a favorite author is on a more personal level than I’ve noted any others to be. And I still look forward to seeing that Jig cake! 🙂
Jim C. Hines
April 9, 2010 @ 7:45 pm
Thanks, Chris. I learned a lot from other writers when I was starting out. It feels good to be able to pay a little of that forward.
Jim C. Hines
April 9, 2010 @ 7:46 pm
Dare I ask what the content was that they didn’t approve of?
Lynn Flewelling
April 9, 2010 @ 7:56 pm
The Nightrunner series has gay heroes who end up with each other over the course of the books. It’s not what the series is about, just incidental to the characters. The Dutch and Italians had trouble with that and said so.
Jim C. Hines
April 9, 2010 @ 9:02 pm
I guessed that was probably it, but … sigh.
Max
April 9, 2010 @ 11:40 pm
Can’t say anything from a writer’s perspective, only as a reader. I went from outer circle to second circle when Queen Bea was stabbed. Er, that didn’t come out right. For those not in the know, I started reading The Mermaid’s Madness first; that first chapter was enough to provoke a purchase.
As to posting reviews, I’m disinclined to think complete strangers would be swayed by my glowing reviews. I’m not quite that clever online. I limit myself to family, friends, and their friends, too –I think I have a little clout there.
But I’ll give it a go here.
The Stepsister Scheme: Wonderful book. 5 stars. Read it.
The Mermaid’s Madness: Fantastic book. 5 stars. Read it.
Lynn Flewelling
April 10, 2010 @ 12:38 am
Sigh?
Tia
April 10, 2010 @ 8:32 am
When I’m looking at a book on Amazon, I’m already interested. What I’m looking for at that point is reasons not to buy the book. So I ignore the five star reviews, take the one stars with a grain of salt, and concentrate on the two and three star reviews.
Giving one star reviews for something that is out of the author’s control is just mean.
Also, the quantity of reviews is a huge indication of how popular it is. Never mind whether the overall ranking is three or four stars, a book with hundreds or thousands of reviews is a successful book.
Jim C. Hines
April 10, 2010 @ 8:51 am
It’s one thing for ignorant, homophobic individuals to freak out that you got “the gay” in their fantasy. It’s much more discouraging and depressing to me when publishers do it. The sigh was shorthand for depressed resignation. Sorry if that didn’t come across.
Jim C. Hines
April 10, 2010 @ 8:53 am
Thanks, Max. I hope it didn’t sound like I was saying anyone is obligated to post reviews.
But I’m very glad the first chapter drew you in, and thanks for spreading the love to friends and family! Word of mouth is still one of the top reasons people buy books 🙂
Lynn Flewelling
April 10, 2010 @ 11:35 am
Ah, I see. 😉 Yes, but you know, a lot of other countries were just fine with it, too, luckily. And I’ve gotten far less bad feedback from readers than good, despite what you see on Amazon. It’s become almost a badge of honor to get the two star and read along until you hit the gay cooties core of the review. I’ve had many people tell me they buy the books *because* of those reviews, so as you say, a bad review CAN be a good thing!
Jim C. Hines
April 13, 2010 @ 9:25 am
Very true. I sometimes get review-envy when I glance at the listings for books that have 400+ reviews.
Of course, the fact that a book is successful doesn’t necessarily mean that it’s a good book 🙂